The short answer is… yes.
The long answer is… yes, because we’re experiencing a little trust gap these days at work, in politics, and on airplanes. We’re struggling to trust colleagues, bosses, politicians, and companies. Oh, and our customers don’t trust us, either. We have to figure out how to fill that gap. And we need help to do that; we have to do that together.
The longer answer is… If you’re anything like me, you spend the majority of your work day tied up in meetings and on (video) conference calls. You chat with colleagues mostly through email and online tools like Slack and Google Hangouts. You communicate with your greater network via Twitter and LinkedIn.
And if you’re really like me, then you do all these things from the confines of your remote office. You physically come into contact with few (or none) of your coworkers, partners, or network on a daily basis. You aren’t meeting anyone for lunch, and you’re definitely not bumping into anyone new on the way to the bathroom.
Now, add on the layers of your personal life. For many of us, Facebook, Instagram, and Snapchat have replaced Friday happy hours and regular get-togethers. So unless you are actively seeking out new people (Hey! Vina) chances are good that your network of actual IRL people isn’t growing. Yikes, no wonder we all have trust issues.
That’s where a kickass conference comes in. I’m not talking about a mega-event where you and 50,000 other souls wander blindly through a packed convention center. Where eager salespeople leap at you from their 8x10 booth waving branded swag at your head. Nor am I talking about the conference/training/workshop where you sit in the same seat next to the same people for eight hours. The only networking (and butt-break) you get is whilst standing in line for the lunch buffet. By the time the actual networking hour arrives, you’re so disengaged that you flee back to the sanctity of your hotel for a glass of wine at the bar. Yeah, you’d rather pay for the liquor than be in that room for … one… more… minute.
You’re so disengaged that you flee back to the sanctity of your hotel for a glass of wine at the bar. Yeah, you’d rather pay for the liquor than be in that room for … one… more… minute.
Nope, that’s not the type of conference I’m talking about. I’m talking about a conference like Relate Live by Zendesk.
Here’s how it should be different
Let me be self-serving for a moment, because we’ve created the conference that we all want to attend. Are you a reader of Relate? This is for you. Are you a Zendesk customer? This was made for you. Do you work in customer service, customer experience, or run a contact center? Great, we really have things you’ll want to experience.
At Relate Live we’ve built a community of industry experts, thought leaders, and Zendesk customers, prospects, partners, and employees. And people that just want to be better, do better, and lead better… because by being better humans we all impact the trust gap.
Not convinced that Relate Live is for you?
Have you ever had a spat with a colleague, or worried about the drifting attention of your employees? Amy Gallo from the Harvard Business Review talks about managing conflict in the workplace, Meredith Haberfeld ignites your human intelligence, and Rachel Ginsberg teaches us how to activate our empathy. We call that transformation with a dash of betterment.
Maybe you just want to get down to brass tacks. Jeff Toister talks culture, especially in the contact center, while Zendesk leaders and experts walk you through everything from chat implementation, to journey mapping, to scaling self-service.
Jeff Toister talks culture, especially in the contact center, while Zendesk leaders and experts walk you through everything from chat implementation, to journey mapping, to scaling self-service.
And then there’s big picture, because our world needs a brighter snapshot. The incomparable Verna Myers explains how to interrupt unconscious bias. Zendesk’s CEO Mikkel Svane and Maxwell Luthy from Trendwatching explain what’s happening today with trust and give us a look into the trends influencing 2018—be it customer service, technology, or social impact.
You’ll also hear from beautiful brands like Pinterest, Peloton, Venmo, Survey Pal, Blue Apron, Facebook, and Capital One on how they are using robots, community, wellness, and customer service to tighten their relationships with customers and colleagues.
We have wine. We have beer. We have natural and fun ways to meet new people. We’ll make sure you shake hands with someone spectacular. You’ll change the way you view your customers. You'll change the way you lead your teams. We’ll get your butt out of those uncomfortable conference chairs.
Oh, and there’s also Leon Logothetis from Netflix’s The Kindness Diaries and Daymond John from that little show helping entrepreneurs—Shark Tank. They’ll show you how kindness and perseverance can win the trust and success game.
Relate Live is an intimate event. It’s not just another freaking conference—it’s a place to meet fellow-minded friends, learn a ton of great shit, wow your boss on Monday, and become a better you. That’s why you need to go; we’d love to meet you.
When she's not packing suitcases or unpacking boxes, Sarah guides the editorial content for all Relate publications and events. Her favorite subjects are customer experiences, contact centers, and optimistic relationships. Sarah’s most difficult personal relationship is with collections—they make moving difficult—yet, she’s still managed to amass too many addresses, books, corgis, and gym clothes. Find her on Twitter at: @stealeyreed.