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Take care of yourself, your team, and your customer—in that order

The four components of customer anger I outlined last week—the situation, its ramifications, baseline stress, and coping skills—apply to you and your team, too. We all carry baseline stress with us into…

Zendesk Relate 2018

Join us at Relate, the Zendesk global user conference. Three days of talks, trainings, and activities, all about customer experience.

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