Home | Relate by Zendesk

How messaging fosters strong connection—and how 4 brands use it

Messaging has come to play a dominant role in nearly every area of our lives—from how we communicate with coworkers and how we stay connected to friends to how we reach out…

By Hannah Wren

Designing call centers for empathy—can it be done?

By Suzanne Barnecut

Could an ancient practice return humanity to the workplace?

By Laura Shear

Vend's Talei Wood: On rising up and bringing others along with her

By Susan Lahey

How retail is changing, from the women leading the charge

By Tara Ramroop

"My current job did not exist 15 years ago, and it may not exist 15 years from now. The lesson for me is that who you are supposed to be, who you are today, and who you are tomorrow is unpredictable." - Sangeetha Rai

— Heather Hudson

Flying without a map: Nicole France on charting her course as an analyst

By Kate Crane

Videos

Relate 2018, a look back

Relate 2018, a look back

Meet Zendesk Relate IRL

How to connect with people and customers online

Manage customer satisfaction in a crisis

The new era of customer relationships

Curated

Strategies for leading others through continual change at work

Mastering change management

Embarking on digital transformation? Here’s how to bring your employees along

Even when a good argument backed by facts and figures indicates a need for change, it's our fear of the unknown that holds us back.

- Karam Hansen

Digital transformation can be a rough employee experience—but it doesn’t have to be

By 2035, analysts expect a primarily digital society

Digital transformation: hard, expensive, and worth it

The Zendesk Benchmark: how established companies win with digital transformation