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Tackling difficult topics head on: A conversation with Amy Gallo

The author of the HBR Guide to Dealing with Conflict and a contributing editor at Harvard Business Review, Amy Gallo has never shied away from a fight. In fact, you're not likely…

By Kate Crane

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"You have likely developed a story about the customer's experience and the pains they are experiencing. This is important, but only to the extent that your story is accurate." - Dr. Jeffrey Wehrung

— Mariana Ruiz

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The volume of calls is the same, but they take longer to resolve and have more emotions attached to them...You need to invest in people who are technically competent and can connect with customers.

- Jeff Toister

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Zendesk Relate 2018

Join us at Relate, the Zendesk global user conference. Three days of talks, trainings, and activities, all about customer experience.

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