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Business with friends, it’s complicated

Friends should never work together. How many times do we hear that? But who would you want to build a startup with, if not your friends? Who else would you want to…

By Mikkel Svane

Icebreaker alternatives for people who hate icebreakers

By Kaye Chapman

Unexpected and exceptional customer experiences, moment by moment

By Heather Hudson

Wear deodorant; and other ways not to be an asshole on public transportation

By Laura Shear

Break a leg—why every startup should take a page from the theater

By Avi Warner

My initial calculation that being a great customer to deal with would make things easier and restore my car more quickly, turned out to be wrong.

— Laura Shear

From dating apps to customer relationships: we’re closer online than ever before

By Fletcher Richman

The Podcast

Better connections heard here

Videos

How to connect with people and customers online - Relate Live

How to connect with people and customers online - Relate Live

Manage customer satisfaction in a crisis - Relate Live

The new era of customer relationships - Relate Live

6 tips to practice empathy and improve customer experience - Relate Live

Achieve 100% CSAT with proactive customer support - Relate Live

Curated

A retailer’s guide to getting omnichannel customer service right

Retail apocalypse be damned: there’s still a career and customer experience to be had

5 Customer experience trends for 2018

When companies like Patagonia say “built to last,” they mean it. My father bought a pair of Patagonia swim trunks when he was in college back in the 80s. They were bright orange and green, in case you were wondering.

- Sara Lighthall

Tchotchkes, sex dolls, and fashion. What did you buy on Singles’ Day?

8 steps to creating loyal, human, customer connections

Your customers want an omnichannel customer experience

Customer service’s role in creating excellent retail experiences

Practice

The great conference closet conundrum

Staying on-brand in customer support

How to make a soundtrack for your life

Find happiness by living with less

Write great emails in the age of social service

Self-care tools to keep you happy and strong

When the customer is wrong, make it right

Should you break up with a customer?

Declutter and develop a clean career

Paper

Issue 3 | Relate Live NYC <br> October 2017

Issue 3 | Relate Live NYC
October 2017

The Relate magazine <br> March 2017

The Relate magazine
March 2017

Issue 2 | Retail <br> January 2017

Issue 2 | Retail
January 2017

Relate Live by Zendesk

Brilliant talks to help you build better customer relationships.