Home | Relate by Zendesk

What makes customer service a great job for Gen Z?

In 2017, Forbes ran an article entitled "10 Gen Z Experts You Should Be Following." Most of these experts were, themselves, members of Generation Z. They were teenagers and young adults working…

By Susan Lahey

post

Rules of engagement: How to create strong business partnerships

By Susan Lahey

post

The psychology of rating: it's hard, but better, to be honest

By Amanda Roosa

post

The trust economy and why it’s okay to get a bad rating

By Hannah Wren

post

From shopkeeper to "customer keeper"—how retail is shifting its focus

By Tara Ramroop

If we expect the person who helps us to be civil, productive, and even pleasant... then it stands to reason that we should be, too.

— Heather Hudson

Regulating AI—a call for transparency and ethical use

By Susan Lahey

Meet Zendesk Relate IRL

How to connect with people and customers online

Manage customer satisfaction in a crisis

The new era of customer relationships

6 tips to practice empathy and improve the customer experience

Curated

Changing the narrative on careers in customer service

The Empathy Economy: Care, so your customers will too

6 steps towards developing a customer support career path

The volume of calls is the same, but they take longer to resolve and have more emotions attached to them...You need to invest in people who are technically competent and can connect with customers.

- Jeff Toister