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Digital transformation can be a rough employee experience—but it doesn’t have to be

Our brains are designed to create and foster habits. Brains burn a lot of calories, and when we learn a task, or face a new situation, they are required to burn even…

By Susan Lahey

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The optimism bias is all about seeing the world as slightly more rosy than it is. In the workplace, it can cause us to overestimate our own success in comparison to others.

— Page Grossman

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I say that diversity is about counting, but inclusion is about cultivating. That's relationship-based, and relationships are hard when you are not comfortable with difference.

- Vernā Myers

Zendesk Relate 2020

3 full days of Zendesk product, CX industry best practices, and unparalleled networking. Retro pools and balmy breezes await.

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