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I’m not the only millennial that loves live chat

I hate talking on the phone. On more than one occasion, I’ve convinced my S.O. with pleading doe eyes to make phone calls for me and even finagled my mom into making…

By Page Grossman

What People are Reading

In a world where the voice of the customer has been amplified by social channels, we must treat our customer relationships more delicately and directly, not hiding or delaying our responses.

— Michael Hansen

The Podcast

Better connections heard here

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Curated

When companies like Patagonia say “built to last,” they mean it. My father bought a pair of Patagonia swim trunks when he was in college back in the 80s. They were bright orange and green, in case you were wondering.

- Sara Lighthall

Practice

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