Fulfill your 2016 customer relationship goals
Sarah Stealey Reed
Long walks on the beach, chocolates in bed...loyal customers. We all have relationship goals—including those with our customers. Keep your connection to customers strong this year by: listening to their needs, being responsive, and showing them that you care. Otherwise, get ready for splitsville. 71% of customers say their typical response to a bad experience is to stop doing business with the company altogether. This infographic will help you reach your #customerrelationshipgoals in 2016.
Chelsea Larsson is a content marketer for Zendesk and a frequent contributor to Relate. She believes any problem can be solved with a pen, paper, and Pimm's cup. Find her on Twitter: @ChelseaLarsson.
Sarah Stealey Reed is the editor of Relate. When she's not wandering the world, she's a loud writer of customer experiences, contact centers, and optimistic relationships. Find her on Twitter: @stealeyreed.
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