Long walks on the beach, chocolates in bed...loyal customers. We all have relationship goals—including those with our customers. Keep your connection to customers strong this year by: listening to their needs, being responsive, and showing them that you care. Otherwise, get ready for splitsville. 71% of customers say their typical response to a bad experience is to stop doing business with the company altogether. This infographic will help you reach your #customerrelationshipgoals in 2016.
Chelsea Larsson is a content marketer for Zendesk and a frequent contributor to Relate. She believes any problem can be solved with a pen, paper, and Pimm's cup. Find her on Twitter: @ChelseaLarsson.
Sarah Stealey Reed is the editor of Relate. When she's not wandering the world, she's a loud writer of customer experiences, contact centers, and optimistic relationships. Find her on Twitter: @stealeyreed.
Add this bling to your website:
Copy and paste the code below to embed this infographic into your web page. We love to see where our content goes, so give us a shout when you share @JoinRelate.