Director of Product Marketing, Outbound by Zendesk
Bio & Description
Josh was founder and Chief Customer Officer at Outbound, acquired by Zendesk in May 2017. Outbound grew out of Josh's desire to improve the way that marketers communicate with their customers by shifting the focus from the quantity of messages delivered to the quality of customer interactions.
Outbound was inspired by Josh's work on growth at P2P car-sharing marketplace Getaround. Josh also cofounded Renew - an online marketplace for investments in African SMBs - and directed policy and economic programs at The Aspen Institute. Josh is a YCombinator and University of Oxford alum. He is also a sucker for interesting sit/stand desks and custom bike builds.
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The complicated relationship between marketing and customer service