President, Toister Performance Solutions
Bio & Description
Jeff Toister helps customer service teams unlock their hidden potential. He is the author of The Service Culture Handbook: A Step-by- Step Guide to Getting Your Employees Obsessed with Customer Service. He has also authored customer service training videos on LinkedIn Learning (a.k.a. Lynda.com) including "Customer Service Fundamentals" and "Leading a Customer-Centric Culture."
Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus. He was also named one of the Top 50 Thought Leaders to Follow on Twitter by the International Customer Management Institute. In 2017, Feedspot named his Inside Customer Service blog one of the Top 50 customer service blogs on the planet.
Jeff holds a Certified Professional in Learning and Performance (CPLP) certification from the Association for Talent Development.
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Culture development to shape relationships