Audra Koklys Plummer
AI Design, Capital One
Bio & Description
As the Head of AI Design for Capital One, Audra is responsible for designing the human-like characters, experiences, and conversations for Capital One's AI-powered intelligent assistants.
Her work includes voice design for Capital One's Alexa skill on Amazon Echo, as well as the character development and design of Eno -- the first US banking intelligent assistant that uses the latest in natural language processing and artificial intelligence technologies.
Find this speaker at
Panel: Don't just build a bot: designing humanity into AI customer experiences