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Relate by Zendesk

Relate Live New York

October 23-24, 2017

Build trust with customers

Customers want authenticity, security, and a feeling of connectedness, all wrapped up in a neat interaction. And while technology gets us part of the way, it can’t create long-lasting customer connections on it’s own. It needs a human touch—empathy, trust, and a little bit of humor.

At Relate Live, we explore the crossroads of trust, humanity, and the customer experience. From bots to brand authenticity, learn how to build better customer relationships during two days of illuminating talks, workshops, and events.

The answer to rebuilding consumer trust? Your support agents
Tiffany Apczynski, VP of Public Policy at Zendesk
According to the 2017 Trust Barometer issued by Edelman, trust among consumers is in deep crisis and is the lowest it has been in five years. Businesses can bounce back from this crisis by leveraging the power of their support agents. Tiffany Apczynski, Zendesk’s Vice President of Social Impact will share Zendesk Advocate data correlating how community-driven culture impacts advocate satisfaction ratings, which directly impact external customer satisfaction rating

Relate Live NYC

Metropolitan Pavilion

Our conference venue is the Metropolitan Pavilion in the Chelsea neighborhood of Manhattan. Easy to get to via subway, Citi Bike, walking, and car—we look forward to seeing you there.

125 W 18th St, New York, NY 10011