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Relate by Zendesk

Relate Live New York

October 23-24, 2017

Join the trust economy

At Relate Live, we explore the crossroads of trust, humanity, and the customer experience. During two days of illuminating talks, workshops, and “always-on” activities, we’ll dive into:

Building trust with customers
The intersection of customer service, marketing, and sales
Tackling real-life issues with technology + human empathy
Interrupting bias in ourselves and others
How CX bots and automation can be used now

And we’ll have fun. Lots and lots of fun.

The answer to rebuilding consumer trust? Your support agents
Tiffany Apczynski, VP of Public Policy at Zendesk
According to the 2017 Trust Barometer issued by Edelman, trust among consumers is in deep crisis and is the lowest it has been in five years. Businesses can bounce back from this crisis by leveraging the power of their support agents. Tiffany Apczynski, Zendesk’s Vice President of Social Impact will share Zendesk Advocate data correlating how community-driven culture impacts advocate satisfaction ratings, which directly impact external customer satisfaction rating

Relate Live NYC

Metropolitan Pavilion

Our conference venue is the Metropolitan Pavilion in the Chelsea neighborhood of Manhattan. Easy to get to via subway, Citi Bike, walking, and car—we look forward to seeing you there.

125 W 18th St, New York, NY 10011

Sponsors

Relate Live provides a unique opportunity to connect with the customer service & engagement community.