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Relate by Zendesk

Relate Live New York

October 23-25, 2017

Relate Live by Zendesk is the one conference you need to attend this year.

It's part user conference, part thought leadership—all for better customer experiences. During three days of illuminating talks, Zendesk product training, in-depth workshops, and “always-on” activities, we'll explore the crossroads of trust, humanity, and technology.

Need justification? Use this easy-peasy letter to get the green light from the powers that be.

Featured Speakers

Meet the speakers. Expand to see them all.

Register now with promo code "expoonly" for a complimentary Expo + Keynote Only pass.

Designing customer experiences in the age of hyper-realtime
Christine Todorovich
Customers today expect things to happen on "their time". This means customer experiences need to accommodate both immediacy and personalization, and designers of these experiences are becoming more shapers of moments than makers of things. Christine Todorovich, Principal Design Director at Frog Design, will share insights on how to leverage our modern relationship with time to design better experiences for customers, including how to incorporate synchronous and asynchronous interactions with customers through messaging and chat to improve your customer support strategy.
Workshop: Navigating conflict to build strong relationships at work
Amy Gallo
Every day at work we navigate competing interests, clashing personalities, and fragile egos. We want strong relationships with clients, coworkers, and employees but that’s not always easy, especially when time is tight and resources are limited. So how can you deal with disagreements in a professional and productive way, that improves both your work and your relationships? In this workshop, Amy Gallo, contributing editor at Harvard Business Review and author of HBR Guide to Dealing with Conflict, combines management research and practical insights to provide a straightforward process for navigating uncomfortable situations.
Panel: Don't just build a bot
Dorie Rosenberg (Facebook), Audra Koklys Plummer (Capital One), Andrew Caravella (Sprout Social)
Smart conversation tools like bots are helping businesses be more efficient and pro-active when communicating with customers, employees, and prospects. But how do we ensure that a rise in efficiency doesn't equate with a lack in humanity? Three experts share insights in building human first AI experiences from Facebook's Help Center to Capitol One's Eno bot.

Relate Live NYC

Metropolitan Pavilion

Our conference venue is the Metropolitan Pavilion in the Chelsea neighborhood of Manhattan. Easy to get to via subway, Citi Bike, walking, and car—we look forward to seeing you there.

Need help finding a hotel? We worked out great rates with the Renaissance New York Midtown Hotel. Simply click "Where to stay" below for more information.

Where to Stay
125 W 18th St, New York, NY 10011


Relate Live provides a unique opportunity to connect with the customer service & engagement community.