The parallel tracks of agent and customer satisfaction - Relate Live
At Relate Live NYC, we gathered together a panel of customer service leaders to discuss the importance of agent happiness on customer satisfaction. As Toby Shannon, EVP Support at Shopify, put it “Happy agent, happy customer, better company”.
The panel discusses what they’ve done to help the rest of the company value that as well, how they’ve engaged their teams and agents, and how they’ve measured and improved agent satisfaction.
Greg Collins, VP Customer Advocacy, Zendesk (moderator)
Stephanie Dorman, VP Support and Training, Mediaocean
Toby Shannon, EVP Support, Shopify
Jen Grim, Customer Support Director, UncommonGoods
Micaela McDonald, Pinner Operations Manager, Pinterest
This session was recorded on October 15, 2015.
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If you’re a customer service leader who’s passionate about building better relationships (with customers and your staff) and you’d like to share your experience and advice with your peers, contact us at firstname.lastname@example.org. Our upcoming events are listed at relate.zendesk.com/events. Send us your ideas and the event that you’re interested in and we’ll be happy to have a chat with you about participating.
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