Be a better employee

The art of the letdown: Don’t *just* say no

Sometimes, you have to say no to your customers. But there’s a huge difference between “No, I won’t help you” and “No, because, unfortunately, we’ve exhausted all our options.” Answer these prompts through the three Rs—Research, Reason, and Redirect—before broaching bad news.

Zendesk Relate 2018

Join us at Relate, the Zendesk global user conference. Three days of talks, trainings, and activities, all about customer experience.

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