Sarah Stealey Reed used to lead contact centers. Now her life is a little different. When she's not packing suitcases or unpacking boxes, Sarah guides the editorial content for all Relate publications and events. Her favorite subjects are customer experiences, workplace trends, and optimistic relationships. Sarah’s most difficult personal relationship is with collections—they make moving difficult—yet, she’s still managed to amass too many addresses, books, corgis, and gym clothes.