Every time you call, email, or start a chat with a company, one of many outcomes is possible. It could be a regular, humdrum interaction. It could go spectacularly wrong and become another customer service #epicfail. Or you and the agent could fall in love. Don’t laugh—it could happen. (If this has happened to you, please contact us right away to share your story.)
Romance aside, there actually are documented cases of real, personal connections forming over the customer service phone lines. Just ask radio and podcast personality Starlee Kine.
But what most of us are hoping for when we contact customer service—and what the agent on the other end wants, too—is a little kindness and empathy from someone we don’t even know. “The Kindness of Strangers” that we depend on every day is the topic of the first episode of our brand-new Relate by Zendesk podcast, which debuted today.
What most of us are hoping for when we contact customer service—and what the agent on the other end wants, too—is a little kindness and empathy from someone we don’t even know.
Like our website and our Relate Live events, the podcast is about how we connect, how we work together, and how we understand one another. In each episode, we’ll feature several personal stories, centered around a theme.
Why stories, rather than interviews or advice? First-person stories are not only inherently interesting, they’re a more motivating and memorable way to inspire us to take action that will benefit our own lives. And let’s face it—a lot of us could use all the motivation we can get.
We’ll be releasing new podcast episodes every-other-week throughout the coming year, and we hope you’ll invite us into your earbuds so we can tell you our stories. If you’re interested in tales about romantic relationships, however, you’ll have to look elsewhere—that’s where Relate draws the line. Unless, that is, one of you contacts us with an amazing story about falling in love during a customer service interaction. That one we’d be all over.
Read more about the Relate podcast, listen to the trailer and to the episodes, and subscribe on your favorite podcast app.
Monica Norton directs the merry band of social media and content wizards for Relate and Zendesk. A former journalist and reformed advocate of the serial comma, Monica has wanted to be a writer ever since she penned her first (and last) novel in the 6th grade. Originally from Texas, she enjoys confounding everyone in the San Francisco Bay Area with her lack of an accent. Find her on Twitter:@monicalnorton.