How to convert more customers? Invest in convenience
If you are looking to improve online retail conversion rates, the first step is to improve customer service. Welcome to the age of the customer, where businesses fly or fail based on the customer service they provide. On mobile, chat, social, and self-service, a thoughtful customer service strategy is essential for conversion.
A whopping 66% of customers will spend more with a company that they believe provides excellent service. Do you have a winning strategy to convert more customers?